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This page is devoted to my customers who have written to me about their ukuleles.  Feel free to submit your comments anytime.  My customers span the globe from Japan to New Zealand, to England, to Canada, and the USA to name a few...  As they can attest, I provide superior one-on-one customer service - you are never just a number.  Many of my customers have become my friends.


"Aloha Jeff,

Received my Flame Maple today and I am very pleased...the intonation and construction are near perfect!  All the ukuleles I have received from you have been outstanding! You have a great service (set-up) along with the Kala name!  I would always steer my music students to your site to place an order! 

My student that received her KA-S was very very excited, and couldn't wait to play it!"

   Moire, Half Moon Bay, CA. Kala KA-S Mahogany Soprano and KA-FMC Flame Maple Concert ukuleles. Moire also has a Road Toad custom Koa concert ukulele being built for her with an abalone dragon inlay the length of the fretboard.

 


"Hi Jeff.  The Uke arrived today, it is lovely, all that I'd hoped for. Thank you for the (KC-02) tuner. All I have to do now is save up for one of your guitars!

As promised, a couple of pictures. My new Ukulele is a delight, I am so pleased I stumbled onto your website.  The service I have received from you has been far superior to any other company I have bought from before. 

It has been a pleasure to deal with you."

  Simon, Leeds, Yorkshire, UK. Kala KA-ASLAT Lacewood Tenor ukulele w/Tweed case



"My new Kala (KA-ASAC-SP-TG-C-MM) Tenor Solid Acacia, Spruce top Marcy Marxer ukulele (the name is way too long, so I'm just going to call it "mine") just arrived via our UPS guy Kevin a few minutes ago here at work.  It brought the whole office to a stand still while we had an unveiling and short demonstration.  It is a truly a beautiful ukulele and I'm looking forward to enjoying it for years. The Acacia wood is much prettier than any photo shows.  I want to thank you for the superb service and the advice that you provided to me when I asked for it. You were always quick to respond to the many questions that I emailed to you and provided the information that I needed to make my decision. I also enjoyed getting to know you via email and your web sites.

You can see the ukulele in the photos that my fellow worker took of me shortly after the unveiling.  You can see that playing my uke tends to put a smile on my face and transports me to "Hawaii time - laid back" mode! The alligator hard case is very nice as well.

Again, thanks. It is easy to recommend you to others."


  Scott, Colfax, WA



"The baritone arrived safely today, right on schedule.  Sounds great, just like I was hoping it would. Thanks for your help picking it out (and for throwing in the tuner).  I really enjoyed shopping your site -- I'll come back by in a couple of months when I'm ready to get the pineapple uke.  (And when folks ask me where I got such a cool sounding uke, I'll tell them about your site)."

  Dave, Suwanee, GA

 


"My beautiful ukulele arrived last night safe and sound. I felt like a kid waiting for Santa. I'm so pleased with it and feel fortunate to have done business with you. You can be sure I'll direct all who ask to your website.

Thanks and merry Christmas!"

  Don, Grantham, NH 
 

 


"Hello,Jeff. 

Thank you for sending out my ukulele immediately. An article arrived safely yesterday. I arrived in only five days! Thank you for a polite, plain manual. It is easy to play it and is satisfied that the your adjustment is completely done very much. I like the ukulele oneself in a good thing with the sense of quality. 

If there is the next opportunity, I buy another ukulele at you.

Thank you very much!"

  Osamu, Osaka, Japan

 


"I've had the Kala KA-SC for almost two weeks now and I am liking it a lot.  It holds its tune well and sounds bright and clear with a nice sustain and is a lot of fun to play  A great choice for my first ukulele.  My son and daughter are starting to pick it up and play it.  Something they have never done with my guitar.  Who knows it might not be very long before I'm back to buy another one for them.  I want to thank Jeff for the great service he provides in setting up the ukulele.  It's made for a truly trouble free purchase."

   Jon, Massachusetts. Kala KA-SC Mahogany/Spruce top ukulele.



"Hi Jeff,

I received the Kala Baritone today and have to say, its awesome!  Looks and sounds great, nice action and no buzzing! This is the best sounding baritone I've played, too.  

Thanks again!"

  Chris, Austin, TX. Kala KA-SMHB solid Mahogany baritone ukulele

Check out Chris' website at http://www.fourpegs.com to hear some of his uke music. The song samples require Apple's QuickTime player. If you don't have QuickTime installed, you can get it when you visit the site or download from the QuickTime site and install first (recommended if you're using Internet Explorer). 


Click on the Ukulele Girl to go to Chris' website


"Hello Jeff,

The package arrived yesterday.  The UBass is beautiful, wow!  I'd never played the fretless, it's so much fun.  What a great instrument- it plays perfectly, thank you.  And the little uke (KA-15S) sounds great.  We played for hours last night.  What a pleasure.

Thank you for the tuner.  That was a sweet surprise.  We owe you a snapshot.  I'll email it soon.  (I'll get Jude to pose, she's the better looking one.)

Thanks, Jeff, for an enjoyable experience and for the beautiful instruments."

 Meg, Santa Rosa, CA, KA-UBASS-FL and KA-15S

 

 

"Hello Jeff,

Two hours ago I proudly collected my new solid acacia KALA uke, and I'm happy to inform you that it arrived safe 'n sound in my home. It looks beautiful, you were right there, and it sounds beautifully! The bag was great, too, and thanks for the extra strings and the informative letter.  

I'd like to tell you that I have never experienced anything like your personal service and integrity when trading on the Internet. It is exemplary, in fact, way beyond what can be expected. Thank you!

So now I want to follow your advice and really have fun playing my uke! And if my friends should ever want to follow my happy example, I know where to point as for finding competence and a perfect combination of professional selling business, a personal follow-up and a genuine commitment to his luthier handcraft and to sharing the joy of music with his customers, making the whole process so comfortable and carefree.

"If music be the food of love, play on!" Keep up the good work."

   Olav, Stavanger, Norway. KA-ASAC-T, all solid acacia tenor ukulele

 

 

"The Lacewood Kala arrived today as scheduled, and it is indeed a beauty - excellent workmanship and quality.  It also sounds great! 

The action is just slightly higher than I am used to on the two ukes I have been playing the most - a Fluke and a pineapple Kamaka - but it is not as high as the action is on my Kamaka 6-string tenor and my Martin tenor.  The problem is probably that I have not been playing regularly for quite a while until recently, so I think I just need to build up some strength in my left hand and also develop some callouses on those chording fingers - they are sore from practicing this evening.  I think I will adapt and adjust to the higher action on the Kala just from playing it every day.  It is a great new toy, and I look forward to advancing my skills with it."

  Bill, St. Petersburg, FL, KA-ASLAC, all solid Lacewood concert ukulele


 

"My Kala acacia baritone arrived and it's fabulous.  The wood is great, set-up was excellent, and it has great sound.  Stringing it for a low-G ukulele tuning makes it sound rich and deep.  Intonation and sustain are outstanding.  The Grover tuners and the slot top make tuning very easy.  I've been playing for an hour and the nylon strings are holding tune well already. The larger size makes playing barre cords much easier than on my tenor.  Thanks so much for the quick response, setup, and shipping.  You were great.  I'll certainly pass on information about your business to the other ukulele players I know.  Thank again,"

  Dennis, Montgomery Village, MD, KA-ASAC-B,  all solid acacia baritone ukulele


 

"Hey Jeff, 

It's beautiful just like you said. The finish is excellent. The case is very nice as well. Sounds incredible too. Very nice vibrant tone. Thanks for your great service! It's first rate!"

  Trey, Hilton Head, SC, KA-ASAC-SP-TG-C-MM Marcy Marxer Special Edition cutaway electric tenor ukulele

 

 

"Jeff,  

The uke arrived earlier this evening and I am very happy with it.  It arrived in excellent condition and was very nearly in tune.  The setup and action of the strings is very nice.  I've been playing the guitar for nearly 20 years so it will take a little adjustment for my fingers to become accustomed to the reduced scale of the neck.  But that's part of the fun. I'll try and get a picture and a review out to you in the next few days.  Thank you so much for all you did to make the ordering process as rewarding as possible."

  Jon, Lanesborough, MA. Kala KA-SC Spruce top Mahogany concert ukulele

 


"What a lovely instrument, and thanks for the tuner. I've just got back from the gig in Egypt, and I'm looking forward to using it at my next gigs.

You've put a lot of attention into my order. Many thanks for that."

  Ian, Hove, East Sussex, England. Kala KA-KBE-C Koa Baritone cutaway Electric ukulele
  See Ian's group, Poles Apart Stilts Band.

 


Click on the Poles Apart Stilts Band Sgt Pepper image to go to Ian's website. Very cool!!


"Jeff, the uBass arrived in a heavy rain storm not two hours after I read your reply.  It's in perfect condition and I haven't done much else but play with it this evening.  It's a remarkable instrument -- beautiful wood and finish, and precise intonation.  I really like the tuners.  Also, it's really easy on my fingers! 

I've been playing it through a small Mackie mixer into the powered speakers I use for my electric piano, but I'm going to have to get some kind of small battery-powered amp. 

I have to say it was really worth the wait!  Thanks!"

   Jerry, San Francisco, CA. Kala uBASS
 



"Dear Jeff,

I received my uke last Monday and I have been learning to play it ever since; putting in 2 hours or more a day. I just love it. I have even learned a Beatle song! The only draw back is my sore fingers, but they are starting to feel better now. I thank you for all your updates along the way. It was a pleasure dealing with you and I will be sure to recommend you to my friends and family and I may be back myself to purchase my 2nd uke.

Merry Christmas!"

    Linda (BeatleGal17), Kala KA-TEM
 

 


"As soon as I got home on Saturday night I plugged in the Telecaster.  It sounds great and has a really nice feel to it.  I think you did a great job with the guitar--it's a beauty!  The gloss finish on the swamp ash body is like a mirror!

Thanks again for a really special guitar.  It's exactly what I wanted."

    Mark, Harrisburg, PA. J.W. Bosworth custom-made 1952 Fender Telecaster copy.



"Jeff, just got my new Kala (Flame maple, soprano long-neck low G). Prettiest uke I’ve owned – and sounds great.  I think I’ve finally settled on a favorite size ….SuperSoprano!  

Thanks for your assistance and service – the enclosed printed description of my instrument was a nice touch."

  Ray, Hood River, OR, Kala KA-FMSLN Flame Maple Long Neck Soprano
 

 


"Jeff, I wanted to let you know that I received the UBass last night. It's so much fun to play. It's immaculate as you stated. I appreciate you adding the tuner. Thank you for your patience and follow through.

Yes, I have plugged it in. It's a blast to play! It's challenging as the thick strings and narrow frets afford no room for sloppy fingering. I have been playing bass for many years. This one is humbling! I still owe you a photo... Thanks!"

  John, Modesto, CA, Kala uBASS Bass ukulele
 

 


"I received my archtop uke in excellent condition. It was worth the wait. THANKS!"

  Maria, Palmdale, CA, Kala KA-JTE/BK jazz archtop ukulele

 


"Jeff, I picked up the uke yesterday!  I love it!  I got home and barely had time to eat because I spent the entire break playing the uke.  You were right about the grain pattern--it's a beautiful instrument--and the tone is full and crisp.  I couldn't be happier.  Also, thank you again for the tuner, and the extra strings!  Moreover, I appreciate the time and care you put into making sure that the uke was perfect before you sent it to me.  It was all very worth the wait. 

On the business side, I want you to know that I'm going to recommend you to everyone I know who is in the market for a new/custom guitar/uke.   

Thank you again for everything. "

   Mike (USAF), Las Vegas, NV . Kala KA-MTE-C Curly Mango Tenor electric ukulele
 

 


"I wanted to let you know the Kala Uke arrived a little bit ago. It is beautiful and I know its going to be fun learning to play it. Thank you for all your help."

 
Bill, Sacramento, CA. Kala KA-ASAC-T Acacia Tenor ukulele
 
 


"Hi Jeff, I play the little guy all the time - it's so accessible.

...When I first got the uke someone asked me, "Why does it have a compass?" I told them I didn't know, it was probably a decoration. I don't know if it was an hour, a couple of hours, or a day before I realized - the compass is on the peg head because it's a travel ukulele. I just thought the compass was cool. It needs a bottle opener, too...

I have been acquiring a lot of traditional Hawaiian and non-traditional folk music and music books. My favorite has folk music for beginning players by the UKULALIENS.

I enjoy my ukulele and I am glad I found you. It is difficult to find a music dealer who is going to take the time to properly set up a instrument then sell it to customers at an affordable price. It was a pleasure doing business with you and I hope to do business with you again."

  Sherry, Fairfield, IA. Kala KA-SSTU/FMCP Flame Maple Travel ukulele
 
 


"My son and I appreciate your quick response and willingness to deliver by Christmas!!  I can’t wait to see him open his new Kala Tenor!!  Us pour souls who have their hearts in Hawaii, but bods in the cold and dry Midwest appreciate your aloha!!!"

   Kari, MN. Kala KA-TE Mahogany Tenor Electric ukulele.

 


"...the case arrived today, perfect timing for Christmas. Truly service above and beyond!"

   Matt, Chicago, IL. Kala KA-S Mahogany Soprano ukulele.
 


Sent to Mike Upton at Kala Ukuleles by Ken:
"Just wanted to let you know that I got my Tenor Travel Uke the other day and it's really cool. It's my first uke and I'm looking forward to learning how to make it sing.

I also wanted to compliment Jeff Bosworth, your dealer in Amelia, Ohio. He let me visit him to test out a whole bunch of Kala ukes, got me the instrument in less than a week, and did an excellent set up.

Aloha!"

  Ken, Cincinnati, OH. Kala KA-SSTU/T Tenor Travel ukulele.
 


"Jeff - my Dad called and said both ukes arrived in perfect condition and he was amazed that they were also in tune!  Thanks for the good service, and very fast too.  And also for the case.  I'll recommend you to anyone looking for a uke."

  Mark, VA. Kala KA-S Mahogany Soprano and Makala Dolphin Bridge ukuleles.
 


"Travel Uke arrived today. Splendid in every respect.  I love the wood in this Uke.  A tiny drop of glue kept catching my eye but I have got most of it off with a wee file. Some Teak wax did the rest.  It is so compact and you got it here so quick I am impressed. Many thanks, Jeff, for helping to make my day."

  Neil, Whangarei, New Zealand. Kala KA-SSTU/T Tenor Travel ukulele.
 

Copyright, 2010, J. W. Bosworth Custom Guitars